item(s) in its original box with the receipt and order form.*The customized orders are non refundable.
1. We recommend shipping packages back using USPS Flat Rate shipping with a tracking number for convenience, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, we will not issue return credit. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid. Get in touch with our customer service representative by sending an email to firstname.lastname@example.org
1. If the return is due to our problems (Such as incorrect products, quality problems of products), we will provide a full refund for you. Email us at email@example.com let us know your order number. We will then provide you with instructions and a return address to ship your setback.
2. If the return is due to buyer’s problems (Such as don’t like/want, order wrong product/size ), You must contact us for a return and ship the product out within one month of receiving.
3. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and we will also notify you of the approval or rejection of your refund. Your refund will be processed, and the refund will automatically be returned to your credit card or original method of payment within a certain amount of 3 days.
4. If you have any problems with order/products/payment, please contact us first. If you return the items without prior contact us, or if there is no reason to dispute, we will not ensure your refund and make a complaint according to the policy.
Cancellation & Exchange:You can cancel your order/item within 24 hours through our customer service email firstname.lastname@example.org.
For more than 24hours, we can’t make sure whether it succeeded.If you want to change your order, you can contact us by email within 24 hours after place a order; Please understand most of our products are made to order, and once we start to make your order, there might be costs to change the order.
Once your order has been shipped out, we will not be able to change/cancel it for you.If you need to exchange a different item after the order is shipped out, you can send an email to email@example.com for the Return Info.